1. Where do you source your ingredients?
We source all of our ingredients through Cruelty- Free, GMP certified, UK based suppliers and manufacturers.
2. Do you sell refills for the natural hand sanitiser?
Unfortunately we aren’t selling refills at the moment however we are working hard to make this available for you! For now we recommend refilling and reusing the bottle with your favourite gels & lotions when on-the-go.
3. Are you certified vegan?
We use only 100% vegan ingredients in our products. We are working towards an official certification from The Vegan Society.
4. Are you certified cruelty free?
All of our suppliers and our manufacturer are Cruelty Free International (CFI) Certified.
5. How do I dispose of the bottle when empty?
Please refill and reuse the bottle with any skincare products when empty! If not please recycle the bottle with PLASTICS (HDPE- 2) and the carton with PAPER.
6. Do you offer free shipping?
Yes. All UK based purchases made through our website come with FREE shipping.
7. Do you ship internationally?
Yes we offer worldwide shipping! The shipping rates applicable to your location will appear automatically when entering your address at checkout.
8. How long does shipping take?
Your order should arrive in 2 working days (UK), 2-5 working days (EU) or 3- 7 working days (Rest of World and USA). Please keep in mind that these are only estimates and that delays can occur when shipping internationally. Please refer to our shipping policy for any further information.
9. Do you offer tracked shipping?
Yes- all UK orders come with FREE tracked shipping. For orders outside of the UK you can choose to select either 'untracked' or 'tracked' shipping at checkout. Shipping charges will vary with order size and location.
10. How do I exchange/ return a product?
We are very sorry if you have experienced a problem with your order. Please use our contact form on the website for any feedback or exchange requests. We will get back to you asap!